Support
Question:Do you offer guarantee for the products?
Answer:Yes, we offer warranty 5 years to our product.
Question:You are manufacturer or trading company?
Answer:We are manufacturer with factory 2000 squared meters . Welcome to visit our factory at anytime.
Question:How to solve the quality problems after sales?
Answer:Our products go through strict quality control system before shipment, 100% full function test and 100% aging test. The failuer rate is far less than 0.3%. Secondly, we offer our warranty 5 years to our products and we take full responsibility according to our wholesome after-sales support system.
Question:What is the lead time?
Answer:Usually 7 days for samples and 15 to 35 days for bulk orders.
Question:What is your terms of payment?
Answer:Payment terms vary among different countries. Generally, 30% T/T in advance, 70% balance before shipment.
Question: Can you produce according to the samples or drawings?
Answer:Yes, we can produce by your samples or technical drawings. We are capable of the Mold/Die development and design, as welll as the fixtures.